Policies | T&L Engraving

Privacy Policy for T&L Engraving (tlengraving.com)

Effective Date: 06/12/2023

At T&L Engraving, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when accessing and using our website, tlengraving.com. By visiting our website, you consent to the practices described in this Privacy Policy.

Information We Collect

1.1 Personal Information: When you visit tlengraving.com, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and shipping address. This information is necessary for us to process your orders, respond to inquiries, and provide you with the best possible service.

1.2 Log Files: Like many other websites, tlengraving.com may automatically collect certain non-personal information when you visit our website. This may include your IP address, browser type, operating system, referring URLs, and access times. We use this information to analyze trends, administer the site, track users' movements, and gather demographic information for aggregate use. This information is not linked to any personally identifiable information.

Use of Information

2.1 Personal Information: We may use the personal information you provide to process your orders, communicate with you about your purchases, provide customer support, and send you relevant information about our products, services, and promotions. We may also use this information to improve our website and tailor our offerings to better suit your preferences.

2.2 Non-Personal Information: We may use non-personal information collected through log files to analyze trends, track user movements, and improve our website's functionality and performance. This information may be aggregated and used for statistical purposes, but it will not personally identify you.

Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are contractually obligated to keep your information confidential and secure and are not allowed to use it for any other purpose.

3.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, property, or safety or the rights, property, or safety of others.

4.1 Cookies: tlengraving.com may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and enable us to recognize your browser and remember certain information. These technologies help us understand how you use our website, remember your preferences, and personalize your browsing experience.

4.2 Third-Party Cookies: We may allow third-party cookies on our website for analytical and advertising purposes. These cookies are subject to the respective third parties' privacy policies and not this Privacy Policy.

Data Security

5.1 Security Measures: We take reasonable measures to protect the personal information you provide from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encrypted communication, to safeguard your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to External Websites

6.1 External Websites: Our website may contain links to external websites that are not owned or controlled by T&L Engraving. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

7.1 Children Under 13: T&L Engraving's website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will promptly remove such information from our records.

Changes to the Privacy Policy

8.1 Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically. The updated Privacy Policy will be effective upon posting on tlengraving.com, with the revised date indicating the effective date of the changes.

9.1 If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

T&L Engraving Code Email: info@tlengraving.com

Thank you for taking the time to review our Privacy Policy. By continuing to use tlengraving.com, you acknowledge and agree to the practices described herein.

Return Policy

At T&L Engraving, we take pride in creating high-quality custom-made items tailored to our customers' unique preferences. Each item is carefully crafted to meet your specifications, ensuring that it reflects your personal style and requirements. As such, please note that our return policy for custom-made items is as follows:

Non-Returnable Policy: Custom-made items are generally non-returnable. This policy is in place to protect the integrity of our customization process and to ensure that each product is exclusive to the customer who requested it.
Mistake Made by Us: In the unlikely event that a mistake is made by [Your Company Name] during the customization process, we take full responsibility for the error and will rectify the situation promptly. Should you receive an item that does not match the specifications you provided or if any defect is a direct result of our mistake, please contact our customer service team within [number of days] days of receiving the item.
Return Authorization: To initiate a return for an item affected by our mistake, you must contact our customer service team within the specified time frame. They will guide you through the return process and provide you with a return authorization number (RAN) if applicable. Please note that returns without a valid RAN may not be accepted.
Return Shipping: In cases where we acknowledge our mistake and approve a return, we will provide you with instructions regarding the return shipping process. Return shipping costs will be covered by [Your Company Name] in such instances.
Condition of the Item: To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Please ensure that the item is securely packaged to prevent any damage during transit.
Refunds or Exchanges: Upon receiving the returned item and verifying its condition, we will either issue a refund or offer an exchange, depending on your preference. Refunds will be processed using the original payment method, and exchanges will be based on the availability of similar custom-made items.
Non-Mistake Related Issues: If you encounter any issues with your custom-made item that are not a result of our mistake (e.g., change of mind, incorrect measurements provided, color dissatisfaction, etc.), please note that we cannot accept returns or provide refunds in such cases. We encourage you to thoroughly review and confirm all specifications before finalizing your order.

Please understand that our return policy for custom-made items is designed to uphold the uniqueness and personalized nature of each product we create. We strive to deliver exceptional quality and customer satisfaction, and in the event of any mistake made by us, we will do everything within our power to address the issue and provide a suitable resolution.

If you have any further questions or require clarification regarding our return policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.